Service template sheet (1)

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Choose a short name that clearly identifies the service Use a common noun rather than an infinitive verb If the service is centered on a particular software or solution, add the name of the software in brackets.

Examples : Document storage (Seafile) / Application development / Wireless network (Wi-Fi)

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About

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Explain in a few lines :

what the service does
basic operating mode
the most important features If there's a lot to explain, add a documentation/procedure page.

Example 1 :

Seafile is an online file storage, synchronization and sharing service.

This cloud-based service provides easy access to files from any workstation or mobile device.

Each IGBMC staff member has a storage space to save his or her documents and share them easily with colleagues or people outside the institute.

The IGBMC's Seafile infrastructure is hosted at the IGBMC.

Example 2 :

The IGBMC's computing infrastructure enables scientific staff to carry out analyses and data processing requiring significant computing resources. This infrastructure is made available to researchers free of charge.

The infrastructure also includes a collection of ready-to-use bioinformatics tools covering different scientific fields (genomics, proteomics, imaging, cryoem, etc.).

A team of computational experts supports and advises users to ensure the best possible performance for their analyses.

To meet specific needs, dedicated computing machines acquired by research teams can be added to the cluster.

Key facts

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Please provide some key information about the scope and capacity of the service

key figures (quota, resources, pricing)
key features
most important features Do not include long, written texts. If there's a lot to say or explain, add a page of documentation/procedures.

Example 1 :

Report an incident or request assistance :

By e-mail

Send an e-mail to helpdesk@igbmc.fr

By telephone

By dialing the single number 3553 from an IGBMC extension

or 03 88 65 35 53 from an external line

By visiting our reception desk at

Ground floor of the IGBMC South Tower, office 0109 Monday to Friday, 9am to 12pm and 1pm to 5pm

Exemple 2 :

Access via web interface, Drive or Synchronization client or mobile app (Android and iOS)
Quota per user: 1.5 TB for a research team leader / 10 GB for other users
Rights management, folder/file sharing and online collaborative editing of Word, Excel and PowerPoint documents
History of modifications over the last 30 days
Backup/replication to a remote site once a day

Frequently asked questions

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List of common service questions and answers Use the Toggle list block and put the question in bold

Eaemples :

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Can I use the University of Strasbourg's Seafile service and that of the IGBMC at the same time?

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I have an urgent problem. Can my request be given priority?

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Optional If the service is a web application, create an "Access service" button using https://butn.one/

Available for

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Identify the population(s) for which the service is available

Examples :

All IGBMC staff

IGBMC scientific staff

Project owners

Documentation

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Optional

Insert :

documentation pages
procedure pages If many documentation pages are proposed, add categories in the form of a Toggle list, with the category title in bold.

Tools

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Optional List links to tools associated with the service

Examples :

SeaDrive

Client Seafile

Terms of services

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Link to the IT charter or to the service's specific access conditions Specify if the service is accessible only from the internal network

Examples :

Charte des bons usages numérique

Service accessible only from the IGBMC internal network

Service Level Agreements

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Specify the range of service accessibility, guaranteed availability and response time commitments.

Examples :

Service available 24 hours a day, 7 days a week from a simple Internet connection.

Service availability is not guaranteed.

The maximum time for processing a request is 4 hours (working hours).

Associated services

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Optional Links to service pages with a strong link to this service

Service manager

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IT division responsible for service or operator if outside IT department

Examples :

Infrastructure Division
Renater
Jean Dupond